Advice on how to avoid phishing

The Bank of Jordan seeks to maintain banking confidentiality of its clients, thus after noticing increase in phishing on some websites or through SMS, we provide you with an awareness brochure on how to avoid phishing..

What are Phishing Messages?

It is a type of electronic fraud in the form of emails or SMS aiming at leading the recipient to reveal his personal information such as Credit Card Number, Account Number, Passwords or other information. These messages are sent through websites that appear familiar and credible while in fact they are not..

How do you identify phishing messages from other messages?

Normally, such messages ask you to reveal personal information, while messages sent from known sources such as Bank of Jordan, eBay, Amazon or other cannot ask you to provide information in passwords or any other private information..

What do phishing messages look like?

These messages appear to be coming from the Bank of Jordan original website or any other website, and ask you to update your account or similar requests. In such cases, you must not reply to such messages which may take the following forms:

  • Urgent requests to provide personal information.
  • Phrases that ask you to take urgent and fast steps.
  • Requests that ask you to provide information in your username ,password, account numbers…etc.
  • Phishing message may take the form of messages with strange addresses, and might be an unusual reply to a subject.

Please be advised that the Bank of Jordan may not ask its clients to provide information in the username or password by email, phone or any other means.

What if I receive any phishing messages?

Please follow these steps:

  • Do not reply to them.
  • Do not contact the phone number listed in the message.
  • Report the message by contacting the Bank of Jordan 24 hour phone service center.

What if I receive a phone call asking me to provide private information?

Do not provide any private banking information and immediately contact the phone service center at 02 2980191 and report the identity of the caller..

What is my private banking information which I should not reveal to others, even bank employees?

  • The ATM or Credit Card password.
  • The username and password of e-banking services.
  • The IVR password or any other username or password you use to access any e-banking services (such as ATM, IVR, e-banking services).

What do I do if I provide any financial or personal information to a phishing website should I be a victim?

In such instances, please follow these instructions:

  • Contact the phone service and report the received email and the type of information you provided.
  • Follow the instructions of the phone service.
  • Change the passwords of all e-banking accounts immediately.

How do phishing websites obtain my email or phone number?

Normally, phishing websites do not target emails of individuals, they send thousands of emails or SMS to a many email addresses or phone numbers randomly aiming at gaining some victims..

How can I protect myself against phishing?

Safe keep you private information and do not share it with anyone. Also be aware not to provide any personal information through emails, SMS or pop-up windows.

If you are about to visit a website, type in the address in the internet browser bar and do not click the link provided in the received email in order to verify that you are visiting a real website and not a fake or suspicious one..

Can the Bank of Jordan ask clients to provide information on passwords or usernames?

No. however, it may call you directly through the phone, regular message or any other means to request general information that is not related to passwords and the like. You should not reveal such information under any circumstances..

How does the Bank of Jordan officially and directly communicate with its clients regarding their transactions?

Through subscribing to the SMS service or through the email you formerly provided.